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The art of creating a safe app: Trust and Safety

How to create a safe community with Keywords Studios, Two Hat and Helpshift

What is in this webinar?

With the huge rise of multiplayer online games (MMOs) like World of Warcraft, League of Legends, and battle royale games like Fortnite, a complex monitoring system started to emerge to protect users and agents from toxic behaviors in games. Dating apps, marketplaces and social networks have also been a nest for creepy behaviors prone to some users leveraging these platforms for cyberbullying, harassment, hate/toxic language, scams, stalking, threats, sexual harrasment and even traffickers finding and grooming victims. Brands have the difficult responsibility to provide a safe and positive experience for their users to gartner a strong community. A significant number of app users cite toxic behavior as their primary reason for leaving the app/game.

Join Helpshift and Keywords Studios as we deep dive into that crucial topic to understand how you can reach high moderation standards and well-being experience for your app/game users and agents?


What will you take away?

  • How combining human moderation and technology can help you reach a safer environment for your app/game users and agents?
  • How can you reduce the risk of burnouts for your agents exposed to toxic users’ communications?
  • Learn some of the best practices to scale successfully a safe moderation process for your app/game