The Beginner’s Worksheet for Building Customer Service Bots

What this worksheet covers

Building a bot has never been easier. In fact, these days, creating a unique workflow for a custom bot takes a matter of minutes, and requires very little technical knowledge. Customizable in-app or web-based service bots can be easily tweaked for more granular use cases, easily pass the customer off between a custom bot and a generic bot based on decision tree branching, and enable seamless transitions between bot interactions and agent interactions, and then back again.

What you'll learn:

• Scaling without adding headcount
• Streamlining the full, end-to-end customer journey
• Worksheet to build your bots