The Data-Driven Journey from Email to Automation
What's in this Webinar?
If you’re looking for a roadmap on modernizing your customer service experience, join us to see how Quotient turned their legacy email and phone operations into a data-driven, automated support practice. Learn from Andrea Schmidt, VP of Campaign Operations at Quotient Technology, who uses data and technology to satisfy their digitally-savvy consumers. She’ll also reveal how they modernized their self-service experience ahead of their new app launch.
What you’ll learn
- How to lead modernization efforts from email and phone support to an automated self-serve and chat model
- How to determine the right channels to enable based on objectives, timing, and customer data
- How to measure success, post-launch, and some key lessons they learned along the way