Scaling the Unscalable: A practical approach to community & content moderation at scale!

Taking care of your players, and launching, growing and sustaining your game’s fan community can be a bumpy ride. From players sounding off online about undetected issues, to bad actors threatening the community with toxic elements — any number of problems can hurt your growth and retention rates.  

Often, it's never ONE issue, rather a cascade of small issues that eventually pile up — and before you know it, you have a mountain to climb!  

In Helpshift's next interactive webinar, we’re bringing you a panel of expert guides to help you conquer that mountain with ease; planning and scaling your game community and content moderation strategies. 

Our guest panelists are:

• Josh Loveridge, Managing Director at Stratton Studios who specializes in helping AAA+ solve difficult problems, including content moderation and community management issues.
• James Gallagher, Head of Community Management at Keywords Studios, who oversees hundreds of community and social media professionals working alongside many gaming and entertainment clients. He's analysed successful tactics that studios have deployed to grow healthy and engaged communities.
• Russ Harding, the Chief Creative Officer at Maze Theory | Emergent Entertainment, who has been down the rabbit hole of community and moderation at scale many times...and lived to tell the tale! Russ's team is currently building an MMORPG and has been fostering community in the VR space and beyond for years.

We'll cover:

• Community cultivation and expansion strategies that actually work
• How to tackle content moderation with our step-by-step approach to content moderation at scale