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Retaining Mobile App Users with Superior Customer Experiences

Watch the Webinar On-Demand

Join us to discover how to have the best in-app customer service experience, and manage app reviews to increase CSAT and customer acquisition.

What's in this webinar?

The most successful apps have one thing in common: a superior customer experience across the entire user lifecycle. To compete with the best, you have to learn from the best. Join our upcoming webinar for insights on delivering a flawless experience from in-app customer support to managing app reviews.


Jake Petersen, Customer Experience Strategy Leader at Helpshift and Vera Rabkina, Head of Ratings & Reviews at AppFollow will share their top pointers for providing the best in-app customer experience for mobile apps and games, and how to manage app reviews to increase CSAT and retain users.

What Will You Take Away?

  • Customer service strategies to successfully release a new mobile app and continuously improve them with real-time user feedback
  • How to achieve the best in-app customer service experience
  • A blueprint for improving app reviews management to acquire and retain new users



Lauren Wade
Head of Community Management, Kolibri Games

Jason Copeland
Customer Success Manager, Helpshift

Alexander Hodes
Marketing Content Manager, AppFollow