Recession-Proofing Your Support Operations
WEBINAR | ON-DEMAND
Best practices to keep support operations lean and reduce churn risk during uncertain times
Amidst news of economic woes, companies are starting to take a closer look at available budget, tools to support scale without increasing headcount, and strategies to safeguard against churn risk. In this webinar, Customer Success experts Tim Dien and Jason Copeland reveal practical ways to leverage automation and data to recession-proof your support operations.
This webinar will cover:
- How to create wiggle room in your budget through better automation
- Best practices for handling MAU and support ticket scale without needing to increase headcount
- How to better understand your data and issue types to improve and speed up your customer support journey
- How Custom Bot APIs can be used to automate so much more than chat -- e.g. data retrieval, account changes, and more
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Best practices to keep support operations lean and reduce churn risk during uncertain times
Amidst news of economic woes, companies are starting to take a closer look at available budget, tools to support scale without increasing headcount, and strategies to safeguard against churn risk. In this webinar, Customer Success experts Tim Dien and Jason Copeland reveal practical ways to leverage automation and data to recession-proof your support operations.
This webinar will cover:
- How to create wiggle room in your budget through better automation
- Best practices for handling MAU and support ticket scale without needing to increase headcount
- How to better understand your data and issue types to improve and speed up your customer support journey
- How Custom Bot APIs can be used to automate so much more than chat -- e.g. data retrieval, account changes, and more