Webinar It’s All About a Bot: Reaping the Rewards of Automation
What's in this Webinar?
2020 forced many companies to restructure and take face-to-face services digital. Find out why Ben Terrill, Director of Customer Experience at Brex think bots saved the day.
What you’ll learn
- How to identify opportunities for automation that free agents up for more complicated CX issues
- How to control costs by minimizing pain points across the customer journey and more effectively resolving issues
- How to boost CSAT scores by using bots and automation to quickly scale up as customer service needs escalate