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How Using Automation Ceates Proactive Support

Watch the Webinar On-Demand

Customer support automation, you may have heard of it. But how does it actually work to benefit a mobile-first business? We're joined by our friends at Helpshift and Kolibri Games to discuss how automation can change the support game and make it truly proactive.

What Will You Take Away?

  • How customer data is a shared language
  • Support as the collector and sharer of insights
  • How automation helps product get better
  • From reactive to proactive support with automation
  • Balancing the agent with automation



Lauren Wade
Head of Community Management, Kolibri Games

Jason Copeland
Customer Success Manager, Helpshift

Alexander Hodes
Marketing Content Manager, AppFollow