The 2021 Helpshift Player Benchmark Report

The gaming industry weathered the storm that was 2020 by benefitting from the new captive base of home-bound users. However, the biggest winners in the space also excelled at the support game by using automation to address the sudden and unforeseen spike in support tickets. In this report, we’ll dive deep into the metrics, trends, and insights from our rich source of in-house data and customer learnings, as well as best practices and case studies for navigating automation and the modern customer support journey.

You will learn:

  • How AI and bots enabled gaming companies to more quickly resolve player issues and provide a seamless support experience.
  • Why self-help options are increasingly gaining traction across the gaming industry.
  • How AI helps brands better classify and decode player problems for quicker resolutions.

Helpshift's 2021 Player Benchmark Report