Webinar

Do More with Less: Strategies to Overcome Scalability Challenges in Online Safety 

Learn how to protect players and grow your userbase despite reduced resources

On-Demand

In today’s video game industry, with widespread staff reductions and budget cuts becoming the norm, the directive is clear: do more with less. Trust & Safety teams are being asked to protect players and grow their userbases despite reduced resources.  

A recent study revealed that scaling safety efforts ranks among the top three challenges for Trust & Safety professionals. With constantly evolving legislation, rising threats, diverse global users across multiple time zones, an overwhelming number of tech solutions to choose from, and dwindling resources, how can video game studios keep their communities safe and compliant as they expand? 

Join industry experts Sharon Fisher (Global Head of Trust & Safety, Keywords Studios) and Kaila Jarvis (Global Trust & Safety Advisor, Keywords Studios), who will share real-world insights and proven strategies to help you: 

  • Select the right technology for your unique use case that can easily scale as you grow
  • Build a high-performing moderation team that’s efficient, adaptable, and ready to handle surges in user activity
  • Develop proactive moderation workflows to detect harmful content and Real-Life Threats, ensuring compliance with global regulations
  • Use data insights and analytics to streamline moderation processes and ensure seamless community growth

In this 40-minute session, our Trust & Safety veterans will share actionable insights from their experience partnering with studios. These insights have helped studios successfully navigate the complexities of growing their platforms while maintaining a safe and thriving community. Don’t miss it!

Meet the Speakers
Sharon Fisher Square
Sharon Fisher
 
Global Head of Trust & Safety, Keywords Studios 
 
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Sharon is a Trust & Safety veteran with over 15 years of experience in the gaming and social platform industries. She got her start as a moderator for the popular children's MMO Club Penguin, which was acquired by Disney in 2007. She held several roles at Disney until 2016, when she joined Two Hat by Microsoft, a moderation software company. She founded Real Game Consulting in 2020 to help platforms create and maintain positive community interactions.

Today, Sharon leads the Global Head of Trust & Safety at Keywords Studios, where she oversees a team of 15+ strategists and 200+ “superhero” moderators. Part of the Player Engagement service line, the unit has established itself as an industry leader in responsible moderation, prioritizing superhero wellbeing and optimizing workflows through their AI + HI approach. 

 
Kaila Jarvis Square (1)
Kaila Jarvis
 
Global Trust & Safety Advisor, Keywords Studios
 
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Kaila Jarvis has built a career in online safety spanning over a decade, working with some of the largest and most diverse global gaming companies to promote positive and healthy engagement in their communities. Currently, as a Global Trust & Safety Advisor at Keywords Studios, she collaborates with clients and global partners to understand their Trust & Safety goals, then works together with them to plan, create, and execute tailored solutions. 
 
Kaila has also held positions as a Trust & Safety Specialist at Xbox and a Strategic Executive at Two Hat, bringing a wealth of experience to each role.

 

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