Join the Beta for Proactive Engagement: the player-centric engagement tool that transforms support from reactive issue handling into proactive retention and revenue growth. Proactive Engagement enables support and CX teams to act on real-time player signals using unified support context and rich player data, delivering timely, on-brand outreach in-game and via push. Activate engagement at key moments to reduce churn, protect revenue, and increase lifetime value at scale.
The Outcome: Timely, Relevant, Impactful Engagement
Precision Targeting Identify the right players using real-time support context and User Hub attributes such as spend level, platform, language, lifecycle stage, and issue history.
In-Game & Push Delivery Reach players inside the game with native messages and interstitials, or re-engage them with push notifications at the right moment.
Instant Go-Live Create and launch targeted engagement directly from Helpshift, enabling proactive player updates without operational slowdowns.
Conversation as an Action Every message can seamlessly transition into a 1:1 conversation with a human agent or Care AI, with full context preserved end to end.
Measurable Impact Track delivery, opens, and downstream actions—such as conversations started, store visits, or issue deflection—directly within Helpshift.
Proactive Engagement Preview & Details
What can you expect by taking part in the beta?
By joining the Proactive Engagement beta, you’ll receive early access to in-game and push-based engagement capabilities designed to help support and CX teams act on player signals before disengagement occurs. Your feedback during the beta will directly shape the final experience ahead of general availability.
Important: Proactive Engagement requires your app to run on SDK X 10.5.0 for full compatibility and functionality. We recommend planning your SDK upgrade now to ensure readiness for the April Beta launch.
How to share your feedback or ask questions?
Please provide feedback by emailing your CSM or submitting it via the feedback form. We plan for an initial feedback session after about a month and a half and a follow-up at the end of the beta phase. Should you have critical feedback or suggestions for enhancements, we can arrange ad-hoc meetings accordingly. If you encounter any issues or have questions during the beta, please contact your CSM. We're here to provide support and assistance.
How to set up Proactive Engagement?
The Helpshift account team and product experts will guide you through onboarding, SDK upgrades, and initial setup throughout the beta to ensure fast time to value.
Beta Launch Details
The Proactive Engagement beta will begin in April and be available for an 8-week period at no additional cost.
