Player Engagement Series: Elevate Player Experiences
Join Keywords Studios and industry leaders in an exclusive webinar series designed to help game studios master player engagement and retention. Gain expert insights, actionable strategies, and real-world examples to optimize Live Ops, Player Support, Trust & Safety, VIP growth, D2C strategies, and Community Engagement—ensuring seamless, player-first experiences.
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Upcoming Live Webinars
FTC's Latest Video Game Enforcement: From Compliance to Competitive Advantage
The FTC's recent enforcement action marks a turning point.
Learn more
Moderator Wellbeing Report: A Deep Dive into New Research for Trust & Safety Leaders
Join Alice Hunsberger, Head of Trust & Safety at Musubi, Jeffrey DeMarco, Associate Director at the Centre for Abuse and Trauma Studies and co-author of our foundational study, Sabine Ernst, Wellbeing Program Manager T&S at Keywords Studios, and Kaila Jarvis, Global Trust & Safety Advisor at Keywords Studios for a deeply insightful webinar. This session goes beyond surface-level discussions, presenting findings from the research study and accompanying Moderator Wellbeing Report: 6 Key Insights Every Studio Needs to Know.
The High Stakes of Real-Life Threats: Protecting Players, Teams, and Communities
This webinar brings together seasoned Trust & Safety and Player Support experts who have firsthand experience navigating these challenges. They will share actionable strategies, workflows, and lessons learned to empower your team to address real-life threats head-on — and perhaps even save lives.
How Trailmix Games Built And Scaled A Community And Support System From The Ground Up
In this insightful webinar, we'll explore the foundational strategies for establishing robust player support and community management frameworks. Join our guest Aino Kinnunen, Player Experience Lead at Trailmix Games (Supercell Investee company), who built Trailmix's player support from scratch and curated their social media strategy, growing the Love & Pies social media following to over 650,000. Aino will share her firsthand experience and actionable insights on how to lay the groundwork for scalable and engaging player experiences. You can read more about her success in this case study.
Pioneering AI-Powered Multilingual Support to Improve Global Customer Experiences
Watch this on-demand webinar to explore how cutting-edge AI-powered multilingual support is transforming global customer experiences. Discover the innovative strategies and remarkable outcomes achieved by Huuuge, a pioneering Helpshift customer, at the forefront of integrating AI and human intelligence for mastering multilingual support.
Cracking the LiveOps Code: Strategies for Player Engagement and Retention
In today's fiercely competitive gaming landscape, simply releasing content isn't enough. True success hinges on crafting dynamic, engaging experiences that keep players coming back for years. This isn't just about retention – it's about building thriving communities and creating "forever games." Join us for a deep dive into the future of Live Operations. We'll cut through the noise and reveal the strategies and technologies that will help you build lasting player relationships.
Join us for an insightful 45-minute webinar. Helpshift will unveil four much-awaited features of AI Agent Copilot, a game-changing suite of AI-powered features designed to enhance agent efficiency, reduce response time, and elevate your customer experience.
FTC’s Latest Video Game Enforcement: From Compliance to Competitive Advantage
The FTC’s recent enforcement action against Genshin Impact marks a turning point.
Join Keywords Studios and k-ID for an expert-led discussion on how publishers can turn compliance into an opportunity to maintain strong player engagement and retention.
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