Managing a Trust & Safety operation means balancing immense pressure, high-stakes Real-Life Threats, and the welfare of your team - all at the same time. You know the daily exposure to harmful content takes a toll, but how do you effectively measure and mitigate it? What interventions truly work, and how can you build a data-backed case for moderator wellbeing within your organization?

Join Alice Hunsberger, Head of Trust & Safety at Musubi, Jeffrey DeMarco, Associate Director at the Centre for Abuse and Trauma Studies and co-author of our foundational study, Sabine Ernst, Wellbeing Program Manager T&S at Keywords Studios, and Kaila Jarvis, Global Trust & Safety Advisor at Keywords Studios for a deeply insightful webinar. This session goes beyond surface-level discussions, presenting findings from the research study and accompanying Moderator Wellbeing Report: 6 Key Insights Every Studio Needs to Know.

Our panel will dissect some of the most compelling insights, including:

• The Nuance of Resilience: Explore initial findings on why some moderators may be more naturally resilient than others, and what this means for screening and support strategies.

• Decoding Program Effectiveness: Gain unique insights into the effectiveness of the Keywords Studios moderator wellbeing program, highlighting the ROI of care.

• Empowering T&S Advocates: Learn how to leverage these insights to champion moderator wellbeing initiatives.  

This discussion will equip Trust & Safety professionals with the data and arguments needed to advocate for robust wellbeing programs, proving their value not only ethically but also to your organization's operational excellence and long-term success. Together, we can foster a more sustainable and supportive environment for all content moderators across the gaming industry.

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