Webinar

From Zendesk to Helpshift, and a New Support Team:

How KIXEYE Boosted CSAT by 40% in Just 12 Weeks

Sept 18th | 9 AM PDT | 12 PM EDT | 5 PM BST

Join us on September 18 for a behind-the-scenes look at how KIXEYE (part of Stillfront Group AB) rebuilt its entire player support system—changing its BPO partner and support technology—in just a few weeks, and achieved a +40% jump in CSAT. In this exclusive live webinar, the talented Kari Franz (Customer Support & Ops Manager at KIXEYE) shares her real-world experience, lessons learned, and what it really takes to deliver world-class support.

Why Attend?

  • Learn how to scale support across multiple games and diverse player communities using AI, automation, and self-service
  • Discover how KIXEYE onboarded a new BPO team in just 10 days, deployed Helpshift in under 12 weeks—and boosted CSAT by 40%
  • Get Kari’s insider tips and ask her directly how she delivered these exceptional results

 

Register Now

Meet the Speakers

Kari Kixeye
Kari Franz
 
Customer Support & Operations Manager
 
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Ed Hartman wbeinar
Ed Hartman
 
VP Global Partners & Channels
 
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Artur profile
Artur Kicia
 
Customer Success Manager
 
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