Omnichannel is Dead

What this guide covers

As consumers have shifted to messaging as their primary channel for communication, it has become clear that customer service needs to follow suit. What matters today is that customer service, first and foremost, is completely conversational and frictionless. This can be fully achieved by messaging alone, as opposed to forcing consumers to navigate siloed, disconnected channels with a traditional omnichannel strategy.


What you’ll learn

  • The Move from Omnichannel to Conversations
  • Conversational Messaging + Automation for Optimal Productivity
  • Deliver Modern Customer Service to Your Modern Customer
Helpshift eBook: Omnichannel is Dead