How to Streamline and Scale Customer Support with AI

What this guide covers

Customers are begging for automation — over 55 percent say they would welcome the idea of chatbots being integrated into customer service — and yet many businesses have responded to the need for rapid electronic communication by piling money into inefficient human labor.

In this ebook we will outline how to successfully leverage AI to automate aspects of the customer service experience through chat — and illustrate the benefits you will see as a result.

What you'll learn:

• Don’t Waste Your Agents’ Time Collecting Routine Information
• Triaging Tickets Should Not Require a Supervisor
• Self-Service is Even Better with AI
• AI + Agent Collaboration