Beginner's Guide to Conversational Messaging

What this guide covers

Conversational messaging allows brands to deliver personalized, convenient and efficient customer service the moment that a customer needs support, and in the right way. Brands that use this channel of communication speak their customer’s language, and they are able to do so at scale.


What you’ll learn

  • Identify Business Objectives & Justify to Stakeholders
  • Group and Train Agents
  • Set Up Knowledge Base
  • Configure Workflows and Automations
  • Roll Out to a Small Audience
Helpshift eBook: Beginners guide to Conversational Messaging