Beginner's Guide to Customer Service Bots for Travel Hospitality
What this guide covers
Today, the customer journey begins before a booking is even made, and continues until the customer leaves reviews on Yelp, Booking.com, Facebook, and a myriad of other travel sites. Offering a digital experience that meets customers where they are is paramount at every single stage of the journey — be it when the customer is ordering room service, making a booking, or checking in for a flight.
What you’ll learn
- How Digitization Changed What Customers
Want From Travel and Hospitality
- Customizable Bots: A Traveler’s Best Friend
- Use Cases: Bots that Assist at Each Step of the Traveler’s Journey