Beginner's Guide to Customer Service Bots for Travel Hospitality

What this guide covers

Today, the customer journey begins before a booking is even made, and continues until the customer leaves reviews on Yelp, Booking.com, Facebook, and a myriad of other travel sites. Offering a digital experience that meets customers where they are is paramount at every single stage of the journey — be it when the customer is ordering room service, making a booking, or checking in for a flight.

What you’ll learn

• How Digitization Changed What Customers
  Want From Travel and Hospitality
• Customizable Bots: A Traveler’s Best Friend
• Use Cases: Bots that Assist at Each Step of the Traveler’s Journey