Various industries, including gaming, fintech, entertainment, and lifestyle, are being transformed by automation and AI, which are changing the way brands engage with their customers. This transformation is driving remarkable efficiencies and enhancing customer satisfaction. The latest Benchmark Report emphasizes the rapid adoption of AI-driven solutions and their impact on redefining customer support. The findings indicate that automation is no longer a luxury; it has become a necessity for organizations that want to stay competitive and achieve industry-leading performance levels.
What’s in the benchmark report
Automation utilization across various industries and its impact on CSAT
Trends in CSAT, Time to Resolve, and Human Time to First Response
Exploring Issue Distribution Trends Across Industries
