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2023 Digital Support Benchmark Report

The 2023 digital support benchmark report reveals automation, CSAT, and issue distribution trends across Helpshift’s customers in gaming, fintech, lifestyle & other, and entertainment categories.

2023 Digital Support Benchmark Report_landing page 842x650


What is in this report?

  • 2023 digital customer support benchmark metrics
  • Trends in support automation and AI
  • 2023 issue distribution trends
  • The impact of automation on CSAT
  • The 4 key areas for support transformation in 2024
  • A guide to the Modern Support Journey