2023 Digital Support Benchmark Report
The 2023 digital support benchmark report reveals automation, CSAT, and issue distribution trends across Helpshift’s customers in gaming, fintech, lifestyle & other, and entertainment categories.
What is in this report?
- 2023 digital customer support benchmark metrics
- Trends in support automation and AI
- 2023 issue distribution trends
- The impact of automation on CSAT
- The 4 key areas for support transformation in 2024
- A guide to the Modern Support Journey