---
title: 2023 Digital Support Benchmark Report
description: Helpshift's 2023 Digital Support Benchmark Report. Get the latest trends in digital customer service across a number of industries.
image: https://get.helpshift.com/hubfs/2023%20Digital%20Support%20Benchmark%20Report_landing%20page%20842x650.png
---

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# 2023 Digital Support Benchmark Report

The 2023 digital support benchmark report reveals automation, CSAT, and issue distribution trends across Helpshift’s customers in gaming, fintech, lifestyle & other, and entertainment categories.

![2023 Digital Support Benchmark Report_landing page 842x650](https://get.helpshift.com/hs-fs/hubfs/2023%20Digital%20Support%20Benchmark%20Report_landing%20page%20842x650.png?width=450&height=347&name=2023%20Digital%20Support%20Benchmark%20Report_landing%20page%20842x650.png)

 

### What is in this report?

- 2023 digital customer support benchmark metrics
- Trends in support automation and AI
- 2023 issue distribution trends
- The impact of automation on CSAT
- The 4 key areas for support transformation in 2024
- A guide to the Modern Support Journey

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