2022 Digital Support Benchmark Report
This report covers trends seen across 3 categories: gaming, fintech, and lifestyle (including retail, hospitality, health & fitness, entertainment, and more). It analyzes how these companies have been leveraging conversational AI and customer support automation throughout 2022 and prior.
What is in this report?
- The state of app usage in 2022 and prior
- 2022 digital customer support benchmark metrics
- Trends in support automation and conversational AI
- 2022 top user intent categories across verticals
- CSAT trends across verticals regarding issues handled manually or with full or partial automation
- A guide to the Modern Support Journey