---
title: 2022 Digital Support Benchmark Report
description: How to reach a safer environment for your app/game users and agents?
image: https://get.helpshift.com/hubfs/Download%20Now.png
---

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# 2022 Year-End Digital Support Benchmark Report

This report covers trends seen across 3 categories: gaming, fintech, and lifestyle (including retail, hospitality, health & fitness, entertainment, and more). It analyzes how these companies have been leveraging conversational AI and customer support automation throughout 2022 and prior.

 

![Helpshift Benchmark Report cover](https://get.helpshift.com/hs-fs/hubfs/Helpshift%20Benchmark%20Report%20cover.png?width=450&height=292&name=Helpshift%20Benchmark%20Report%20cover.png)

 

### What is in this report?

- The state of app usage throughout 2022 and prior
- 2022 digital customer support benchmark metrics
- Trends in support automation and conversational AI
- 2022 top user intent categories across verticals
- CSAT trends across verticals regarding issues handled manually or with full or partial automation
- A guide to the Modern Support Journey

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