2022 Year-End Digital Support Benchmark Report

This report covers trends seen across 3 categories: gaming, fintech, and lifestyle (including retail, hospitality, health & fitness, entertainment, and more). It analyzes how these companies have been leveraging conversational AI and customer support automation throughout 2022 and prior.

What is in this report?

• The state of app usage throughout 2022 and prior
• 2022 digital customer support benchmark metrics
  
• Trends in support automation and conversational AI
• 2022 top user intent categories across verticals
• CSAT trends across verticals regarding issues handled manually or with full or partial automation
• A guide to the Modern Support Journey