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2022 Year-End Digital Support Benchmark Report

This report covers trends seen across 3 categories: gaming, fintech, and lifestyle (including retail, hospitality, health & fitness, entertainment, and more). It analyzes how these companies have been leveraging conversational AI and customer support automation throughout 2022 and prior.


Helpshift Benchmark Report cover


What is in this report?

  • The state of app usage throughout 2022 and prior
  • 2022 digital customer support benchmark metrics
  • Trends in support automation and conversational AI
  • 2022 top user intent categories across verticals
  • CSAT trends across verticals regarding issues handled manually or with full or partial automation
  • A guide to the Modern Support Journey