2020 Player Benchmark Report

What this guide covers

Mobile gaming has taken the world by storm, capturing the public’s imagination with dynamic graphics, engaging storylines, and challenging levels. The market has grown rapidly, attracting gamers of all backgrounds and ages, and is worth a reported $68.5 billion in 2019. But with this growth, comes challenges. Notably, in making sure that gamers get the best experience in-game and when dealing with gaming brands. In short, gaming brands need to level-up their player support to meet the needs and expectations of their lucrative audience.


What you’ll learn

  • Key Challenges for player support
  • Digital tools to modernize player support
  • Streamline workflows with custom chatbots
  • and more!
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