2019 State of Customer Service Automation

What this guide covers

Customer service platforms today are largely built for the benefit of the brand — to streamline their support operations. Unfortunately, this has resulted in disconnected channel experiences and long wait times for customers. Considering that customer service is one of the most important touch points between a brand and a consumer, customer service leaders need to turn this around. 

What you’ll learn

• State of customer sentiment: chatbots & customer service channels
• Automation to satisfy consumer demands for efficiency
• Impact of agents and bots working together
• and more!